Job Description

Assistant General Manager

The Assistant General Manager (AGM) position is a developmental role designed to provide the tools, training, and guidance necessary to become a future General Manager (GM) at Sky Zone. The goal of the AGM is to master all aspects of running park operations while developing a solid foundation and demonstrated understanding in the areas of people and revenue management. The AGM works under the supervision and guidance of the GM and plays a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.

Qualifications:

• 18 years of age or older and completed high school diploma or equivalent education.
• A minimum of 1 year of supervisory or management experience.
• A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
• Demonstrated success in the execution of Sky Zone's Core Competencies.
• Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Reliable, coachable, self-motivated, and organized.

Physical Requirements:

• Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Responsibilities:

• Leadership: Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager. As second in command to the GM, assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback. Become an expert in park operations and systems, safety, guest experience, people management.
• People (Team & Guests): Be a hands-on leader and role model willing to learn and execute every position in the park. Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members. Help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance. Assist in managing Team Member performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary. Coordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc. Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes. Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest/Member feedback.
• Membership & Sales: Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team. Manage the membership experience and Member community through assisting in the organization of Member VIP events and touchpoints throughout the in-park experience. Share your creative ideas and best practices for ways to increase the park's profit. Partner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals. Develop an understanding of park P&L's and what it takes to manage those effectively.
• Parties & Events: Assist the GM in consulting with the Event Coordinator regarding party sales and updated park events, experiences, and information. Support Party Hosts in creating a positive party experience for both kids and parents. Help with the Party preparation and planning process to make the delivery of the party experience easy for your team.
• Facilities, Compliance & Safety: Assist as a Park liaison through consistent and thorough communication with facilities, maintenance, corporate F&B, and other supporting teams and departments. Work with the GM to deliver Park maintenance reports, work orders, and cleanliness processes to ensure a healthy and safe park environment. Assist with inventory management, facilities, parties, food and beverage, and vending. Help with the oversight of Team Members on appropriate safety processes, response, and reporting. Complete company safety, people operations, and food & beverage certifications.

Key Performance Metrics:

The Assistant General Manager will demonstrate measurable growth in the following areas:

• Develop to an Exceeds Expectations or Meets Expectations in the outlined Sky Zone Leadership Competencies.
• Become familiar and partner with the General Manager in driving overall park business goals including membership sales, birthdays and events, labor/payroll %, NPS, safety and compliance, staffing.

Compensation ranges from $30.00-$32.00 per hour base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).

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