Job Description

Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

• Starting Pay: $23.00 $25.00/hour

• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)

• Location Requirement: must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232

• Remote Training: 100% virtual training lasting 4 to 5 months. Schedule: Monday-Friday: 9:00am-5:45pm, with some Saturdays: 10:00am-6:45pm (with Wednesday off when applicable)

• Remote Work Schedule (Post-Training): Monday-Friday: 12:15pm-9:00pm, including every Saturday: 10:15am-7:00pm with one weekday off per week

• Comprehensive Benefits Package

• Growth & Advancement Opportunities

What You'll Do

• Answer inbound calls and assist members with questions related to AAA memberships

• Deliver personalized, proactive solutions and recommend valuable products and services

• Engage with members using strong communication and a friendly, problem-solving mindset

• Think quickly and critically to resolve issuesthis is not a scripted environment

• Navigate multiple systems and tools while actively listening and multitasking

• Maintain a positive, can-do attitude in a fast-paced and evolving environment

• Participate in ongoing coaching and development to continually enhance your performance

Work-From-Home Requirements

• Dedicated, quiet workspace without interruptions

• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting

• Regular attendance in virtual team meetings and training sessions

• Availability during standard business hours and flexibility for possible shift adjustments

What You'll Need

• Prior customer service experience (recent call center experience preferred)

• Spanish fluency is a plus!

• Excellent communication skills (written, verbal, and listening)

• Ability to multitask and navigate computer systems in real time

• A flexible, "can-do" mindset and willingness to adapt to change

• High school diploma or GED

• Ability to pass a background check and drug screening

• Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232

Remarkable Benefits: Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

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