Job Description
Job Description
Job Description
Description:
Maps Credit Union seeks a Fraud Specialist or Analyst to join our Risk Management team. This position will use deep research and analysis skills to assist with financial fraud investigations such as cases of account fraud and abuse, check forgery, elder abuse, suspected money laundering, check kiting, and identity theft. The ability to communicate professionally with Credit Union members and all parties involved in an investigation is essential.
Key responsibilities of the Fraud Specialist are listed below. Please note that the Fraud Analyst-level duties include an increased scope of knowledge and responsibility:
- Review various fraud prevention reports to monitor unconventional customer account behavior and create cases for ongoing monitoring.
- Conduct investigations by investigating the facts, researching a variety of data, and preparing documentation related to investigations of all fraudulent activity, including ATM fraud, debit card fraud, credit card fraud, online account fraud, loan fraud, check forgery, and other activities committed to fraudulently obtain monies at the expense of the Credit Union or its members.
- Assist in the preparation of reports, as necessary, to provide departmental management with accurate records of fraudulent activity and actions to take to control potential losses.
- Assist in the oversight of operational security of the Credit Union. Ensure the Credit Union has working and functional video surveillance and provide security video upon request (when appropriate). Maintain the security and accountability of visitor badges.
- Assist in developing recommendations to minimize fraud losses.
- Establish and maintain relationships with local, state, and federal law enforcement agencies.
- Demonstrate a comprehensive knowledge and understanding of all department processes and procedures.
- Maintain a working knowledge of all Credit Union products and services.
- Provide a high level of member service. Display firmness and fairness regarding collections issues. Assist with account and service information.
- Support inter/intradepartmental operations and workflow by providing assistance, information, and cooperation.
- Demonstrate visible support for management decisions.
- Contribute to process improvement by continually assessing assigned tasks and communicating potential solutions.
- Learn and retain knowledge of local, state, and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities.
- Follow regulatory and policy compliance requirements, which include those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags, and other compliance-related policies.
Requirements:
Knowledge, Skills & Abilities:
- Excellent written and oral communication skills. Ability to communicate effectively and project a professional image when giving and taking information in writing, in person, over the phone, and via computer or other electronic means.
- Ability to effectively establish rapport, present information, and respond to questions from managers, members, and the general public.
- Ability to read, analyze, and interpret operational documents, policies and regulations.
- Ability to take initiative and prioritize tasks; good time management, problem-prevention, and problem-solving skills.
- Accurate typing/keyboarding skills; basic computer skills, including the use of word processing and spreadsheet software applications and e-mail.
- Strong organizational skills.
- Ability to remain flexible in order to adapt to changes in the work environment.
- Ability to work accurately with close attention to detail.
- Ability to maintain confidentiality of sensitive information.
- Ability to work with co-workers and members professionally and tactfully.
- Possess a work ethic that includes neatness, punctuality, and accuracy.
- Exhibit a professional, businesslike appearance and demeanor.
Qualifications:
- High School diploma or equivalent.
- Minimum 2 years of experience in customer/member service.
- Minimum 2 years of experience in the financial industry.
- The Fraud Analyst position requires a minimum of 3 years of experience in the above categories as well as 3 years of experience in fraud investigations.
- The Fraud Analyst must be able to obtain a Certified Financial Crimes Investigator (CFCI), Certified Fraud Examiner (CFE), or an equivalent designation if not already certified. The Credit Union will support the achievement of a designation.
- Completion of business-related, college-level courses or financial industry-specific training for both positions is preferred.
- Must be bondable.
Non-Exempt Pay Range: $24.22 – $34.45 per hour, depending on relevant experience.
Schedule: Monday – Friday, business hours with some scheduling flexibility.
This position may be eligible for a hybrid work schedule after successful completion of a one year probationary period.
To show our appreciation to employees, we offer:
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Employer-paid Life Insurance
- Employer-Paid Short-Term and Long-Term Disability Insurance
- 401(k) retirement plan with employer-matching
- Generous paid time off, starting at 12 hours per month
- 10 paid holidays per year
- 24 hours of paid volunteer time per year
- Employee Assistance Program
- Student loan paydown program
- Employee loan discount program
- Wellness incentives
Why employees are proud to work here:
- We provide financial education for youth and adults
- We provide grants to teachers in the valley
- We offer scholarships for local high school seniors headed to college
About us:
Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 81,000 members at 10 branch locations and supports over 330 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators’ credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life’s great adventure is to do it together.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Job Tags
Hourly pay, Temporary work, Work at office, Local area, Flexible hours, Monday to Friday,