Job Description

Job Responsibilities Greet patients, visitors, and staff warmly and professionally at every interaction, creating a welcoming and respectful environment. Deliver high‐quality customer service via phone, electronic messaging, and in‐person communication, addressing inquiries promptly and accurately. Perform patient registration, appointment scheduling, and insurance verification in accordance with UHS policies and procedures. Monitor patient wait times and collaborate with clinical and administrative staff to keep patients informed of any delays or changes. Respond to patient questions and requests for information while maintaining strict compliance with HIPAA and confidentiality regulations. Reconcile and balance the financial drawer daily, including end‐of‐day batch processing and reporting, ensuring accuracy in transactions. Review and resolve items on the financial work list by performing appropriate follow‐up actions as directed by supervisors or policy. Track inventory of office and medical supplies, restocking and placing orders as needed to support uninterrupted front desk operations. Scan, label, and upload documents accurately into the EPIC electronic health record system in compliance with UHS documentation standards. Keep the front desk and work area clean, orderly, and well‐organized throughout the day to promote a professional and efficient environment. Support and adhere to all regulatory and safety standards, including Joint Commission, NYS Department of Health, and infection control protocols. Actively participate in quality improvement initiatives and staff meetings to contribute to ongoing performance and service enhancements. Position Qualifications Minimum Required: High School Diploma or equivalent Preferred: Previous medical, administrative and customer service experience Proficient PC skills Knowledge of Medical Terminology Work Environment Work is performed in an office environment that requires working in proximity to other employees and patients. The office is air conditioned as well as heated. Exposure to equipment cleaning solutions and disinfectants is possible. Fast‐paced environment including frequent interruptions. Frequent sitting, walking, standing and bending. Possibility of transporting of patients. Mobility may include access through a multi‐level facility, including climbing stairs. Mobility may include coverage of multiple sites, transportation necessary. Age of Patients Served All Age Groups HIPAA Roles‐Based Access to Patient Information Non Clinical ‐ Access to patient demographics/insurance information ‐ Level 1

Job Tags

Similar Jobs