Morsel's Coffee Shop Supervisor The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city. The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match. Job Description Omni Dallas Hotel is seeking an experienced Coffee Shop Supervisor to join the Morsel's team. This team member is responsible for ensuring proper training and supervision of all personnel in Morsel's Coffee Shop. The supervisor is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities Responsible for assigned shift, assisting in overall management. Assist in overall supervision of Morsel's. Complete environmental checklist for related areas. Spot check liquor pars and order daily supplies. Hold pre-shift meetings. Follow up on established training steps. Handle guest comments and complaints and ensure guest satisfaction. Communicate with guests and receive feedback. Stay on the floor during peak hours. Observe, teach and coach staff on service. Examine food preparation and beverage presentation. Maintain condition of the coffee shop. Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly. Participate in interviewing new employees as needed. Prepare maintenance request and follow-up. Monitor food and liquor requisitions and food waste. Check bar controls, shot glass use, red lining, and bottles totally empty daily. Qualifications 1 year of experience in Food and Beverage Supervision or Management role preferred. Must have the ability to manage deadlines. Understanding of Food and Beverage financials including cost and par controls is preferred. General knowledge of Microsoft Word, Excel, and PowerPoint. Must have a strong attention to detail as well as strong customer service skills. Must be able to work a flexible schedule including weekends and holidays. Must be familiar with and adhere to all liquor liability laws. Must know emergency procedures and work to prevent accidents. Must have State Alcohol and Food Handlers Certification. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. #J-18808-Ljbffr Omni Hotels & Resorts
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