Job Description

FUNCTION:

Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the brand and company;

RESPONSIBILITIES:

* Ensures complete guest satisfaction.

* Responsible for investigating guest complaints.

* Responsible for follow-up with Guest complaints and requests.

* Responsible for providing clean guestrooms.

* Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms, and public areas of the hotel.

* Responsible for vacuuming hotel guestrooms.

* Responsible for emptying guestroom wastebaskets and clean ashtrays.

* Responsible for washing windows, mirrors, door panels, and sills.

* Responsible for replenishing guestroom amenities and supplies, i.e. tissue, soaps, shampoos etc.

* Responsible for ensuring that Quality Standards and Service are maintained for Property, Product and People.

* Responsible for ensuring that Quality Standards are met for brand expectations.

* Responsible for developing a critical eye for detail and perfection.

* Responsible for security of guestroom and its contents.

* Responsible for performing "other duties" as assigned by management

TECHNICAL EXPERIENCE:

* Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.

* Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.

* Must have the ability to stand, walk, bend, reach and move continuously to clean rooms

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