Job Description
• ServiceNow SAM Implementation: A fully configured and tested ServiceNow SAM module.
• ServiceNow HAM Implementation: A fully configured and tested ServiceNow HAM module.
• ServiceNow ITOM Visibility Implementation: A fully configured and tested ServiceNow ITOM Visibility module, for CDM/CMDB utilization.
• SQA Grading and Approval Workflow: A fully functional workflow within ServiceNow.
• SAM Dashboards and Reports: Interactive dashboards and standard/ad-hoc reports for software asset management.
• HAM Dashboards and Reports: Interactive dashboards and standard/ad-hoc reports for hardware asset management.
• Other Automated Workflows (as defined): Functional workflows for various asset management processes.
• Training Sessions: Delivered training to relevant personnel.
• Project Status Reports: Regular updates on project progress, risks, and issues.
• ServiceNow fully configured Pre-Production (AKA dev/test) environment to test SAM, HAM, ITOM, SQA Grading and Approval workflow, SAM dashboards and reports, HAM dashboards and reports, Other Automated Workflows.
• Transfer/Sync approved workflows, Dashboards, Reports and other automated workflows to production environment.
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