Job Description

Job Description

Job Description

Position Overview:

Our growing family owner business is searching for its next Automotive Express Lube Store Manager. This ideal candidate oversees all daily operations of a fast-paced automotive Express Lube. This role is responsible for ensuring exceptional customer service, efficient workflow, team performance, and profitability. The ideal candidate is a hands-on leader with strong automotive knowledge, management experience, and a passion for developing high-performing teams.

Key Responsibilities:

Operations Management:

• Oversee daily shop operations, including customer flow, service times, and technician productivity.

• Ensure compliance with company policies, safety procedures, and environmental regulations.

• Manage inventory levels, ordering, and parts control to prevent shortages or overstock.

• Maintain a clean, organized, and professional service environment.

Customer Service:

• Deliver outstanding customer experiences through quality service and communication.

• Address customer inquiries, concerns, and complaints promptly and professionally.

• Promote recommended maintenance services to ensure customer satisfaction and retention.

Team Leadership:

• Recruit, train, schedule, and motivate team members to achieve performance goals.

• Conduct regular team meetings, performance reviews, and ongoing coaching.

• Foster a positive, team-oriented culture that emphasizes safety, quality, and efficiency.

Financial Performance:

• Monitor daily sales, service metrics, and profitability targets.

• Implement marketing and promotional strategies to drive business growth.

Qualifications:

• 2+ years of experience in automotive service management or related field (Express Lube, Quick Lane, or similar).

• Strong mechanical aptitude and understanding of preventive maintenance services.

• Excellent leadership, communication, and organizational skills.

• Proven ability to manage staff, inventory, and financial performance.

• Valid driver’s license and clean driving record required.

Preferred Skills:

• ASE certifications or equivalent automotive training.

• Experience with POS/service management software (e.g., Mitchell, RO Writer, or similar).

• Strong customer service and sales background.

Compensation & Benefits:

• Competitive base salary plus performance bonuses

• Health, dental, and vision insurance (if applicable)

• Paid time off and holidays

• Ongoing training and advancement opportunities

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